Orders ship within hours on purchases made between 8 AM and 6 PM Mountain time. All orders placed over the weekend are shipped by Monday noon. All products are shipped in a box or padded envelope to minimize potential breakage during shipping.
Most packages arrive within 3-5 business days.
Yes. When your order ships, the carrier, ship date, and estimated delivery date for your package will be listed in a shipment confirmation e-mail.
If the tracking information says "package delivered" but you have not yet received it, please contact your local post office with the package tracking number. Some packages are marked delivered but do not arrive for another 24-48 hours. If, after 48 hours, they are unable to find your package, please contact us at support@dirobi.com and we will make sure the problem is solved.
Continental United States: Orders over $50 USD ship free. For orders below $50, shipping runs between $5.95 and $7.95 depending on the service you choose at checkout.
Alaska, Hawaii and U.S. territories: Free shipping does not apply. Rates are calculated at checkout based on your address, the size of your order, and the service you choose.
Canada and international: We ship using United States Postal Service First-Class Package International. Rates depend on the size and weight of the order and are calculated at checkout. No wholesale orders may be shipped into Canada at this time, only products for personal use.
Checkout will always show the exact shipping cost for your address before you complete your order.
We have a 60-day satisfaction guarantee, and there is no need to ship the product back. Email us at support@dirobi.com within 60 days of your purchase and we'll take it from there. Full details are in our Refund Policy.